If you would like a copy of these terms and conditions in large print, please contact our Customer Services Team by emailing help@granitegig.co.uk
This Acceptable Usage Policy applies to you and anybody you allow to use GraniteGiG Broadband.
This Acceptable Use Policy (“AUP”) is intended to help protect our customers, and the Internet community, from the inappropriate use of the Internet. This AUP sets out the rules which apply to the use of our internet connection services including your responsibilities and permitted and prohibited uses of those services.
We will let you know about any changes to our AUP in writing or by putting a notice on www.granitegig.co.uk or through another suitable method. Our latest Usage Policies will always be posted on our website at www.granitegig.co.uk/acceptable-use-policy so please keep checking for updates.
Irrespective of which GraniteGiG product you have subscribed to, our AUP will apply to you and those who you allow to use GraniteGiG Broadband. Any reference to “you” shall be interpreted to mean you and anybody you allow to use GraniteGiG Broadband. You are responsible for the use of GraniteGiG Broadband by any person you allow to use it including anyone who accesses GraniteGiG Broadband via your home network or wireless services it offers.
GraniteGiG products are not subject to allowances or data transfer caps.
A customer’s use of our service constitutes acceptance of this AUP.
If you have any queries about our AUP, you can contact us by emailing help@granitegig.co.uk.
You are responsible for your actions when connected to our network and the systems you access through your internet connection. If you act without care or irresponsibly in using your internet connection or your actions, put at risk the integrity or security of our network, systems or equipment, your access may be restricted, suspended, or terminated, without prior notice.
GraniteGiG Broadband and our networks may only be used for lawful purposes in accordance with all laws, statutes and regulations in force in the United Kingdom.
You may not use GraniteGiG Broadband or our networks to send, access, store, distribute, transmit, post, upload or download any materials or data which:
You must not use GraniteGiG Broadband, or allow someone else to use GraniteGiG Broadband, to violate our networks’ security or any third party’s system or network security by any method including:
You must not send, receive, store, distribute, transmit, post, upload or download any materials that are designed to violate our Network’s security or any third party’s system or network security. Examples of such prohibited material may include (but are not limited to):
You must not share GraniteGiG logon details.
As a user of email service platforms:
You must not:
You will be solely responsible for your use of the internet and any web pages owned and/or operated by you that you connect to our networks using GraniteGiG Broadband. You must not use web pages within or outside our networks to violate any part of this AUP or to disrupt or attempt to disrupt another internet user’s internet experience.
If you wish to notify us of a breach of this AUP, or if you wish to make a complaint regarding content, data or material that has been stored and/or accessed via our networks or GraniteGiG Broadband, please email us at help@granitegig.co.uk.